„ Mobile Service vans will visit Bosch users across more than 10 cities
„ Pickup/ drop and mobile service
„ Conduct safety and preventive maintenance trainings at customer sites
Hyderabad, 20th March 20, 2018: Bosch Power Tools India, one of the world’s leading manufacturer of power tools for construction, woodworking and metalworking industry, has launched its ‘Service on Wheels’ – a first-of-its-kind service initiative in India in association with its partners to visit users. The Bosch ‘Service on Wheels’ has been conceptualized to demonstrate the uncompromised and unparalleled Best-in-Class service experience at our users’ doorstep coupled with a focus to reduce downtime. Two vans were unveiled at the event in Bangalore today by Henning von Boxberg, President of the Bosch Power Tools GmbH.The services provided by the van include repair, training, routine maintenance, product demonstration, among others. Additional advantages of the ‘Service on Wheels’ are promotion of genuine Bosch parts and assured quality service by their skilled and trained technicians. Besides providing fast professional service to customers, these vans will help in enhancing productivity and improving brand visibility for Bosch Power Tools.
Currently, Bosch has over 450 authorised service centres in the country and plans to expand more service centres in the upcountry markets. Besides availability and affordability, service is one of the fundamental factors identified for success, and is deeply committed to create service as a key differentiator. Bosch has a large and stable service network, supported by strong processes, and manpower skilled by trained professionals in the country. This year, Bosch has taken a number of initiatives to bring in a new level of professionalism, setting new benchmarks in the industry.
Speaking on the occasion, Henning von Boxberg, President of the Bosch Power Tools GmbH, said, “The sale of each product marks the beginning of a new relationship for our users with us. The ‘Service on Wheels’ initiative ensures that our relationships are strengthened at every touch point. The launch of the ‘Service on Wheels’ underlines this commitment and builds on our reputation for exceptional service. These vans will cater on ground service or onsite service particularly to ensure our users’ productivity.”
Commenting on the launch, Panish P K, Regional Sales Director and Business Head - India and SAARC - Bosch Power Tools said, “We are in the process of making after sales service a very painless experience to their customers in terms of repair and warranty. Our focus is to provide quality service and repair the tool at the fastest possible with genuine spares. With this, we are empowering every customer of Bosch to experience Bosch’s trusted quality service in the hand of experts. This would help us further strengthen the trust of our customer in Bosch.”
About Power Tools:
The Robert Bosch Power Tools GmbH, a division of the Bosch Group, is one of the world’s leading providers for power tools, power tool accessories and measuring tools. In 2016, its roughly 20,000 associates generated sales of 4.5 billion euros, about 85 percent of which outside of Germany. With brands such as Bosch and Dremel, the division stands for customer focus and great engineering progress. The core success factors are innovative strength and pace of innovation. The division generated about one third of its sales in 2017 with products that have been on the market for less than two years. In 2017, Bosch Power Tools will again launch more than 100 new products onto the German market in its four business segments power tools, accessories, measuring tools and garden tools.
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About Bosch in India
In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end to end engineering and technology solutions. The Bosch Group operates in India through twelve companies, viz, Bosch Limited, Bosch Chassis Systems India Private Limited, Bosch Rexroth India Private Limited, Robert Bosch Engineering and Business Solutions Private Limited, Bosch Automotive Electronics India Private Limited, Bosch Electrical Drives India Private Limited, BSH Home Appliances Private Limited, ETAS Automotive India Private Limited, Robert Bosch Automotive Steering India Private Limited, Automotive Services and Solutions Private Limited, New Tech Filters India Private Limited and Mivin Engineering Technologies Private Limited. In India, Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 18 manufacturing sites, and seven development and application centers. Bosch Group in India employs over 31,000 associates and generated consolidated revenue of about ₨.20,178 crores in 2017 of which ₨. 14,553 crores from third party. The Group in India has close to 18,000 research and development associates. In India, Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over ₨. 10,835 crores in 2017. Additional information can be accessed at www.boschindia.com
About Bosch Group
The Bosch Group is a leading global supplier of technology and services. It employs roughly 400,500 associates worldwide (as of December 31, 2017). According to preliminary figures, the company generated sales of 78 billion euros in 2017. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy Page 5 of 5 and Building Technology. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected industry. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to create solutions for a connected life, and to improve quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” The Bosch Group comprises Robert Bosch GmbH and its roughly 450 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. The basis for the company’s future growth is its innovative strength. At 125 locations across the globe, Bosch employs 62,500 associates in research and development. The company was set up in Stuttgart in 1886 by Robert Bosch (1861-1942) as “Workshop for Precision Mechanics and Electrical Engineering.” The special ownership structure of Robert Bosch GmbH guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant up-front investments in the safeguarding of its future. Ninety-two percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a charitable foundation. The majority of voting rights are held by Robert Bosch Industrietreuhand KG, an industrial trust. The entrepreneurial ownership functions are carried out by the trust. The remaining shares are held by the Bosch family and by Robert Bosch GmbH. Additional information is available online at www.bosch.com, www.iot.bosch.com, www.bosch-press.com,www.twitter.com/BoschPresse.