Hero Electric promises complete customer satisfaction with widest dealer network, exemplary service

Company’s pan-India dealer network, trained manpower ensure peace of mind, great ownership experience

New Delhi, December 5, 2017: Hero Electric, the country’s largest electric two wheeler manufacturer, empowers its e-bike customers with complete peace of mind and a great ownership experience with its exemplary after-sales service. Hero Electric offers complete service assistance throughout the lifecycle of its e-bikes, through its 300-strong pan-India dedicated dealership network. The company has a large army of well-trained technicians to keep its e-bikes running in the best-possible condition. Hero Electric’s Optima DX Li and Photon e-bikes, equipped with lithium ion batteries, offer greater range of up to 70 kilometres per charge, along with reduced charging time of four to five hours, compared with seven to eight hours for lead acid battery powered models. The company also provides a three year warranty on the entire range of its lithium ion battery-powered e-bikes.

“Hero Electric regularly holds mega service camps, doorstep service drives and even free service camps to provide class-leading after-sales service that assures our e-bike customers a great ownership experience,” said Manu Kumar, Head-Marketing, Hero Electric.

“The benefits of Hero Electric e-bikes far outweigh the competition as they come with simply the best vehicle care throughout the product lifecycle,” said Kumar added.

Hero Electric sells six out of every ten electric two wheelers in the country, and prioritises customer care and after sales service to ensure customer delight.

The company has the widest dealer network and touchpoints for any electric two wheeler manufacturer, which forms the backbone of its customer outreach initiatives. It also invests in sustaining what is the largest on-ground force of trained technicians specialised in repairing electric two wheelers.